Shipping Policy

Shipping Policy

The Art of Dispatch

At Junavex, we treat every order as a cherished gift destined for your family. To ensure that our toys arrive in pristine condition, our dispatch process includes rigorous quality audits and bespoke, shock-absorbent packaging. We are not just shipping a product; we are preparing the catalyst for your next joyful memory with your companion.

Delivery Expectations

Preparation

Quality takes time. Please allow 1-2 business days for our team to conduct a final inspection and complete the artisan packaging of your selection.

Transit Times

We partner exclusively with premium carriers (UPS, FedEx, DHL) to ensure a secure and dignified journey for your parcel.

  • Standard Shipping: Estimated 5-12 business days after dispatch.

  • Express Shipping: Estimated 3-5 business days after dispatch.

Shipping Privileges

  • Complimentary Shipping:All orders in the store over $49 qualify for free standard delivery.

  • Priority Service: Expedited shipping options are available at checkout for those who wish to accelerate the playtime experience.

Tracking Your Surprise

Once your order departs from our Lake Forest creative hub, you will receive a confirmation email containing a Tracking Number, allowing you to follow the journey of joy to your doorstep.

Delivery Integrity

  • Address Responsibility: Please ensure your shipping details are precise. Junavex is not responsible for delays or misdeliveries caused by incomplete information.

  • Arrival Condition: In the rare event that your package arrives with visible damage, please document it and contact our concierge within 48 hours for priority assistance.